Midway Screens & Shutters is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights under Australian law. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Midway Screens & Shutters is a locally owned business operating on the Gold Coast and in Logan, Queensland, Australia. We supply and install security screens, flyscreens and plantation shutters for residential and commercial customers.
In this policy, "we", "us" and "our" refer to Midway Screens & Shutters (ABN 80 439 457 935). "You" refers to any person who interacts with us, whether as a customer, website visitor, or enquirer.
We only collect information that is necessary to provide our services and respond to your enquiries. This may include:
We do not collect sensitive information such as financial account details, health information, or government identifiers unless you specifically provide them and they are relevant to our services.
We collect personal information in the following ways:
We collect information directly from you wherever reasonably possible. Where we receive information about you from a third party, we will take reasonable steps to notify you that we hold this information.
We collect personal information for the following primary purposes:
If we need to use your information for any other purpose, we will let you know at or before the time of collection.
Your personal information is used only in ways that are directly related to providing our services to you. Specifically:
We do not use your personal information for unsolicited direct marketing. We will not add you to any mailing list or marketing campaign without your express consent.
We will never sell, rent or trade your personal information to any third party for their own marketing purposes.
We do not share your personal information with third parties except in the following limited circumstances:
We use a small number of trusted third-party service providers to operate our business. These include:
All service providers are required to handle your information in accordance with applicable privacy laws and are not permitted to use your information for their own purposes.
We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to comply with a legal process.
In the event that our business is sold or transferred, your information may be transferred as part of that transaction. We would notify you of any such change in ownership.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information you submit through our website quote form is transmitted securely via HTTPS and delivered to our email inbox. Quote and customer records may be stored in email systems and simple record-keeping tools (such as spreadsheets) which are access-controlled and only accessible to authorised staff.
We retain your personal information for as long as it is needed to provide our services and meet our legal obligations. When it is no longer required, we take reasonable steps to destroy or de-identify it securely.
While we take all reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have concerns about the security of your information, please contact us directly.
Some of our service providers (including Resend and Cloudflare) may store or process data on servers located outside of Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.
By submitting your information through our website or contacting us, you acknowledge that your information may be processed by these services as described above.
Under the Australian Privacy Act, you have the following rights in relation to your personal information:
You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable time and at no cost to you in most circumstances.
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it and we will do so promptly.
If you believe we have mishandled your personal information, you can make a complaint to us directly (see Section 13 below). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
If you have provided your contact details and no longer wish us to hold or use them, you can contact us and we will remove your information from our records, subject to any legal obligations we may have to retain it.
Our website is hosted on Cloudflare Pages, which may use standard web analytics to understand how visitors use the site. This information is collected in an aggregated, non-personally identifying form and may include pages visited, time spent on pages, and general geographic region (country or state level).
We do not use advertising trackers, social media pixels, or behavioural advertising tools on our website. We do not currently use cookies for tracking purposes.
If this changes in the future, we will update this policy accordingly.
Our services are directed at adults and property owners. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint about how we have handled your information, please contact us:
We aim to respond to all privacy enquiries and complaints within 5 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.